FAQ’s

The deposit is $300 per person to confirm your place and can be paid with a credit card through our website at
https://www.tuataratours.co.nz/make-a-payment/ (we accept Visa or MasterCard with no card surcharges) or by internet banking or bank transfer (New Zealand bank account holders only) to Tuatara Tours 01 0797 0308837 00.
Please use your surname or tour booking number as a reference when making a payment so we can identify it as yours.

Please see our terms and conditions for our cancellation policy https://tuataratours.co.nz/terms-conditions/

We do recommend you purchase travel insurance to cover yourself in the event that something unexpected happens and you cannot proceed with your tour.

Normally we take a maximum of 12 people on a tour but are happy to cater to larger groups on request if you are planning to get a group together.

As a general guideline we suggest the following activity level guide for our tours: 

• Easy/Mild: An average level of fitness – you should be comfortable walking 12 km on well-formed tracks and roads with a small amount of incline. 
• Moderate: An above average level of fitness – you should be comfortable walking 20 km on formed tracks and roads with some average to steep inclines at times. 
• Challenging: An above average level of fitness – you should be comfortable walking 20+ km on partially formed tracks and roads, some off-road, some steep inclines, some easy river and creek crossings.

• Easy/Mild: An average level of fitness – you should be comfortable biking 25km on well-formed tracks and roads with a small amount of incline.
• Moderate: An above average level of fitness – you should be comfortable biking 45km on formed tracks and roads with some average to steep inclines at times.
• Challenging: An above average level of fitness – you should be comfortable biking 50+km on partially formed tracks and roads, some off-road, some steep inclines, some easy river and creek crossings.

New Zealand is known to have four seasons in a day. Rain can be expected at any time throughout the year, and we depart rain or fine, so you should always be prepared for sudden changes in weather or temperature and always have the appropriate gear with you.  Gear lists are in the trip notes for each of our tours.

• Spring (September-November) and autumn (March-May) are generally cooler months for experiencing the outdoors, with temperatures averaging 15-25 degrees during the day. 
• Summer (December-February) is usually warmer with averages of 20-30 degrees and longer sunshine hours due to daylight saving.

Your tour starts after we pick you up on the first day so please come having had breakfast. After this, all meals on tour are included for you as per the trip inclusions in your itinerary.

We provide continental breakfasts, either café or packed lunches, and an evening meal either in-house at your accommodation, or dining out at a local restaurant. We can cater for vegetarian, vegan, gluten-free and dairy-free diets and most food allergies, however, these need to be advised at the time of booking.

No, but this can be purchased with your evening meal, or you are welcome to bring a small amount for your own personal consumption. BYO is not available when dining at licensed premises.